Sampaguita -Private Room Shared Bathroom

General Rules & Conduct

Dress Code: Guests may be required to wear appropriate clothing and footwear when in public areas of the hotel.
Noise Levels: Guests are expected to avoid loud voices and disruptive behavior to maintain a calm environment. St. Michael Health and Wellness is a retreat place for relaxation.
Prohibited Items: Bringing dangerous or illegal items like weapons, explosives, flammable materials, certain drugs, or contraband is prohibited.
Outside Food & Beverage: Bringing outside food and beverages into the establishment is prohibited.

Room Specific Rules

Smoking: Smoking in rooms or restricted areas is often forbidden, with fines for violations.
Unregistered Guests: Guests are not allowed to give their room to third parties, and unregistered visitors may need to be formally registered and could incur charges.
Damage to Property: Guests are responsible for any loss or damage to the hotel property caused by themselves, their guests, or any person for whom they are responsible.
Room Use: Using guest rooms or the lobby as an office is generally not permitted.
Hanging Items: Hanging items in windows that could detract from the hotel’s appearance is prohibited.

Facility and Service Rules

Pet Policies: Pets are not allowed in the facility.
CCTV: We use video surveillance systems in common areas for security purposes, with recordings stored.
Report Damage: Guests are asked to report any damage or defects to the reception immediately.
Management Rights: St. Michael Health & Wellness reserves the right to request a guest to vacate their room or leave the premises for violations of the rules described in the policy.
Lost Valuables: Guests should secure any valuables, as the hotel is not liable for their loss.

Key steps in the check-in process:

Advance booking – No Walk-ins
Approach the front desk: Go to the hotel reception upon arrival.
Provide identification and reservation details: Present your valid ID or passport and your reservation confirmation.
Handle payment and deposits: Settle the full payment or provide a credit card for potential charges, which may include a security deposit.
Receive your room key: You’ll be given a physical key for your assigned room.
Get information about the accomodation: Staff will inform you about services, amenities, spa booking and the check-out time.

Important policy points to be aware of:

Check-in and check-out times: Standard check-in is usually in the early to mid-afternoon (e.g., 3:00 PM) to allow for room cleaning, with check-out often around noon.
Early check-in: Early check-in depends on room availability.
Late check-in: If arriving very late, it’s a good idea to inform the front desk in advance.
Cancellation and no-show policies: Check the hotel’s policy regarding cancellations and “no-shows” to avoid charges.
Payment methods: Be prepared to pay with Gcash or a credit card.
Identification: A valid photo ID is almost always required for check-in.

Hotel Cancellation Policy

Cancellation Window: The time frame (e.g., 48 hours) before the scheduled arrival date when a guest can cancel without penalty.
Cancellation Fee: The penalty applied for canceling after the designated window, which can be a charge for the first night’s stay, 50 percent of the total cost, or the full booking amount.
No-Show Fee: A charge applied when a guest fails to check in for their reserved room without having canceled the reservation.
Prepayment/Guarantee: We require a credit card to guarantee the reservation, which can be used to charge the cancellation or no-show fee.

St. Michael Health & Wellness